01 / RIGHT OF WITHDRAWAL

For eligible purchases by consumers covered by EU or Dutch distance-selling law, you generally have 14 days from the day you or a designated third party receives the goods to withdraw without giving a reason. To exercise this right, notify us clearly before the deadline using our withdrawal page or by emailing soccercelebs@gmail.com. Statutory exceptions apply only where legally permitted.

02 / RETURNING GOODS

After notifying us of withdrawal, send the goods back without undue delay and no later than 14 days after your notice, unless we tell you that return is unnecessary. Returns can be sent to: Heslenfeld Works / SoccerCelebs, Amsterdam, Netherlands. Include your order number or sufficient information to identify the order.

03 / RETURN COSTS

For a normal change-of-mind withdrawal, you pay the direct cost of returning the goods, provided this was disclosed before purchase. If the item is defective, incorrect or otherwise does not conform to the contract, your statutory rights apply and we will arrange a remedy without charging you the costs of putting the problem right.

04 / REFUNDS

Where the statutory withdrawal right applies, we refund payments received for the returned goods, including the cost of the least expensive standard outbound delivery option where required by law, without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. We normally use the original payment method unless otherwise agreed.

05 / PRODUCT CONDITION

You may inspect goods as you would reasonably be allowed to in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not automatically exclude socks from withdrawal merely because they are socks.

06 / DAMAGED, INCORRECT OR MISSING ITEMS

Contact soccercelebs@gmail.com if your order is damaged, incorrect, defective or missing. We will assess the issue and provide the remedy required by applicable consumer law. Your statutory legal guarantee rights remain unaffected.

07 / RETURN WITHOUT SENDING GOODS BACK

In individual cases, we may confirm that you can keep or dispose of an item while still receiving a refund. This is offered at our discretion and does not reduce your statutory rights.